Job Summary:

            The primary functions of the Service Advisor Position include: Collecting data from customers and vehicles and accurately entering data into the business system. Answering inbound calls. Scheduling appointments. Assisting Shop Foremen and Service Advisors with daily work order processing, retuning cores and locating warranty parts. Deliver excellent customer service in person, via phone and electronic communication.

Duties and Responsibilities:

1. Personally Coordinates customer intake, collects all data and creates repair order.
2. Assists Service Advisor with obtaining approvals.
3. Coordinates with Department Management, Shop Foremen and Service Advisor to schedule repair appointments for customer repairs.
4. Answer inbound calls and provides basic information on customer repair status.
5. Promotes the sales of labor, parts and accessories. Maintains pertinent information on sales, specials, service coupon offers and special rates as offered by Service Department Management.
6. Maintain understanding of Service Bulletins, Campaigns, Federal Recalls and other pertinent literature.
7. Follows up with customers after repair to ensure satisfactory outcome, coordintaes with Service Advisor and Service Management to resolve any unhappy customer.
8. Completes satisfaction surveys with customers via phone and email.
9. Maintains a calm, professional demeanor at all times.
10. Maintains open communication with other Service Writers, Service Advisors, Shop Foremen, Service Management, parts personnel and Technicians relaying all information electronically by posting in the work order notes as well as verbally and in written correspondence.
11. Attend and apply factory and formal training as required.

Qualifications:

                Determined self-starter that works well in a group or alone.  Ability to read and comprehend English instructions and information.  High school diploma or equivalent.  Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements.  Must be a hard worker, responsible and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements.

Working Conditions:

Non-exempt: “This position is considered a non-exempt position for purposes of federal wage-hour law, which means that you will be paid overtime pay for all hours actually worked in excess of 40 in a given workweek.” You must obtain authorization from your supervisor prior to working any overtime.

This position can be physically demanding. May require lifting up to 50 pounds, sometimes repeatedly. For part of the shift, s/he may work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. Additionally, during the same shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis.  Will be required to wear a Dealership uniform.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 37 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.