Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 35 locations with over 1300 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 


We offer a full benefits package with retirement and paid life insurance. Benefits also include paid holidays, sick time, 1 week of vacation time after 120 days and another week of vacation after your first year!

**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.


Shop Foreman Job Summary

The primary function of the Shop Foreman is to assign, supervise and verify the quality of work performed by the Service Technicians.


Shop Foreman Duties and Responsibilities:

1. Maintains Service Shop capacity control.  Communicates capacity status throughout the day with Service Writer/ Production Control. 

2. Receives work order from Service Writer and assigns the work to Service Technicians based upon their skill level and the time-of-completion directed by the Service Writer / Production Control.

3. Personally performs quality control checks of workmanship on each service project and provide technician training.

4. Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion.

5. Controls actual time spent by Service Technician on each service job performed on a flat rate.

6. Controls special tools and equipment purchase, usage and replacement.

7. Supervises janitorial maintenance of Service facility.

8. Assists Service Writer, Service Manager, Production Control and Warranty Administrator in the performance of their duties.

9. Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth.

10. Maintains a level of training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of the customer's equipment. To include but 
not limited to Service net, QSOL, Cat, Service Ranger, etc. Attends training sessions as required from time to time by Service Manager.

11. Generates and maintains all work orders and repair orders.  Assists customer in identifying needed services.

12. Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints.

13. Calculates all labor charges on flat rate repair orders.  Reviews all labor charges on hourly rate repair orders.  Demonstrate the ability to close all repair orders.

14. Insures timely, competent and courteous relations with service customers.  Analyzes  quality control report.

15. Promotes the sales of labor, parts and accessories during customer contact.

16. Monitors daily all open repair orders and closes as quickly as possible.  Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly.  Monitors Inter-company tickets to ensure equal priority.

17. Issues workmen's compensation "First Report of Injury" forms to injured employees.   Ensures forms are correctly completed and returned immediately.  Directs injured employee to necessary medical treatment.  Promptly forwards reports to Service Manager for review, and to Insurance Company for processing of claim.

18. Assists Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties.

19. Works with Credit Manager in verifying open charge account status prior to accepting P.O., unit release and updates the repair order system estimates.

20. Maintains friendly working relationship with customers and company employees, providing assistance/information/instruction as necessary to expedite repairs and preserve good relationships.

 
Shop Foreman Qualifications

Ability to read and comprehend instructions and information. High school diploma or the equivalent.  Two years of experience as a heavy-duty truck repair technician. Working knowledge of all heavy truck repair methods.  One-year supervisory experience. Excellent communication and managerial skills.  Valid Commercial Driver's License and good driving record.  Professional personal appearance.


Shop Foreman Working Conditions

This is a physically demanding position. Will stand six to eight hours per shift; lift parts weighing up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials. Must climb in and out of customer's vehicles to record information and road drive.  S/he may be required to wear a dealership uniform.


Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status