Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 37 locations with over 1500 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 

We are looking for a Service Advisor to join our Rock Springs, WY team.

JOB SUMMARY:
The primary functions of the Service Advisor Position include: Generating and monitoring customer repair orders, Correct Invoicing of repair orders to Local accounts, COD customers and National Fleet Accounts. Maintaining, updating and distributing Service Department records and files.  This job requires constant standing, walking stooping and bending for a duration of 8 to 10 hours per shift. Energetic and Positive Attitude Required. 

** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

DUTIES AND RESPONSIBILITIES:

• Personally coordinates all customer contact with the Service Department, including, service appointments, and customer authorization on service orders, status of repair inquiries, payment terms and complaints. Maintains a system of service quoting so customers are always informed of what they are buying and what they are expected to pay.   
• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians and Foremen.
• Coordinates with Service Manager and Foremen to assure completion of work within time promised to customer. Monitors repair progress and updates customer of any changes in agreed service, costs, or time of completion. Obtains customer authorization for any such changes.
• Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager. Reconciles original repair order with final invoice while ensuring proper signatures have been received. Tracks down and resolves all discrepancies prior to transmitting.
• Insures timely, competent and courteous relations with all customers.
• Promotes the sale of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs to meet the customer’s expectations.
• Maintains up-to-date information on hourly service rates, service specials etc. offered by competitors.
• Reviews all OEM data on repairs to identify campaigns, federal recall and OEM action repairs.
• Assists Service Manager in the management of Service Department and scans all files and records. Staggers lunch hour with Service Manager to cover phones daily.    
• Monitors all open repair orders daily and closes quickly as possible. Monitors Inter-company tickets to ensure equal priority.
• Determines warranty status of repairs with the Service Manager and Warranty Administrator’s help while compiling all documentation to complete any warranty claims. 

QUALIFICATIONS:

• Ability to read, write and comprehend English instructions and information
• High school diploma or equivalent. 
• Must have a working knowledge of all heavy truck repair methods.
• Must have the ability to identify and meet Customer needs and requirements.
• Must be a hard worker and a self-starter and a problem solver.
• Organizational and time management skills a must.
• Exceptional phone and Customer service skills required.
• Must have a professional personal appearance

WORKING CONDITIONS:
This position can be physically demanding. May require lifting up to 50 pounds, sometimes repeatedly. For part of the shift, s/he may work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. Additionally, during the same shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis.  Will be required to wear a Dealership uniform. 
 

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 37 dealerships in the Intermountian West and Mid-Atlantic regions. 

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.