• Personally coordinates all customer contact with the Service Department, including, service appointments, and customer authorization on service orders, status of repair inquiries, payment terms and complaints. Maintains a system of service quoting so customers are always informed of what they are buying and what they are expected to pay.   
• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians and Foremen.
•  Coordinates with Service Manager and Foremen to assure completion of work within time promised to customer. Monitors repair progress and updates customer of any changes in agreed service, costs, or time of completion. Obtains customer authorization for any such changes.
• Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager. Reconciles original repair order with final invoice while ensuring proper signatures have been received. Tracks down and resolves all discrepancies prior to transmitting.
• Ensures timely, competent and courteous relations with all customers.
• Promotes the sale of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs to meet the customer’s expectations.
• Maintains up-to-date information on hourly service rates, service specials etc. offered by competitors.
• Reviews all OEM data on repairs to identify campaigns, federal recall and OEM action repairs.
• Assists Service Manager in the management of Service Department and scans all files and records. Staggers lunch hour with Service Manager to cover phones daily.    
• Monitors all open repair orders daily and closes quickly as possible. Monitors Inter-company tickets to ensure equal priority.
• Determines warranty status of repairs with the Service Manager and Warranty Administrator’s help while compiling all documentation to complete any warranty claims. 

• Ability to read and comprehend English instructions and information. 
• High school diploma or equivalent. 
• Must have a working knowledge of all heavy truck repair methods.
• Must have the ability to identify and meet Customer needs and requirements. 
• Must be a hard worker and a self-starter and a problem solver.
• Organizational and time management skills a must.
• Exceptional phone and Customer service skills required.
• Appearance must meet the company image and requirements. 

• Kenworth Sales Company, Inc. promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.